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Awaiting Order Arrival

When will I receive my order?

Standard delivery time is 2-5 Days depending on your location. For updates, check your tracking number in the shipping confirmation email.

How can I track my order?

We’ll email you a tracking number as soon as your order is shipped. Enter it on our website or the courier’s site to see real-time updates.

I haven’t received my order yet. What should I do?

Orders usually take 2-5 Days. If you haven’t received your order after this timeframe, please contact us at support@storezada.shop and we’ll help you track it down.

My order is taking longer than expected. Should I be worried?

Sometimes there can be delays due to high demand or postal issues. Rest assured, we’re here to help if your order seems delayed—just reach out!

If I receive my order after getting a refund. What can I do?

If you got a refund but still received the item, please let us know & Keep the product in its original packaging along with all documents confirming the purchase and refund. We’ll guide you on what to do next.

Ordering & Payment

What payment methods do you accept?

We accept payments through Cash on Delivery (COD), Easypaisa, JazzCash, and credit/debit cards for your convenience.

How do I place an order?

Browse your favorite items, add them to the cart, and proceed to checkout. Select your preferred payment method (like COD, Easypaisa, or JazzCash) and complete your purchase.

Can I change or cancel my order?

Yes! You can change or cancel your order within 2 hours of placing it. Just contact us right away and we’ll sort it out.

Do you offer Cash on Delivery (COD)?

Yes! We offer Cash on Delivery across Pakistan for a hassle-free shopping experience.

Are there any hidden fees or extra charges?

Nope! The final amount you see at checkout is the only amount you’ll pay—no surprises, no hidden charges.

After Sales

What is your Return Policy?

We offer a 3-day return policy. If you’re not happy with your purchase, contact us and we’ll help you return or exchange the item.

How do I return an item?

Simply contact us and we’ll provide step-by-step return instructions to make the process easy.

I received the wrong or damaged item. What should I do?

We’re sorry for any inconvenience! Please send us photos of the item and your order number, and we’ll arrange a replacement or refund.

How long does a refund take?

Refunds typically take 5-7 business days after we process your return or confirm the issue.

How can I contact customer support?

You can reach out to us via email at support@storezada.shop or use our website’s contact form. We’re always here to help you out!